Frequently Asked Questions (FAQ)

What services does travelharbour provide?
We specialise in business travel, meetings & events, and VIP travel services. From flight, hotel and ground arrangements to full event management, we handle every detail.
 

We were established in 2002 and have nearly two decades’ experience as an independent travel-management company.

We support a wide range of sectors including automotive, defence, film & entertainment, manufacturing, financial services, fine art and education.

Each client is assigned a dedicated account team with experienced staff who know your business and travel profile – ensuring personalised service, faster response times and fewer surprises.
 
Yes, our after-hours team offers a full 24/7 service, 365 days a year.

We offer a truly global solution, as members of networks such as The Focus Travel Partnership and Advantage Global Network, we have reach and buying power worldwide.

We use a blend of best-in-class technology and longstanding supplier relationships to source and negotiate travel elements, then manage bookings, policy compliance, traveller support and post-trip reporting.

Our meetings & events service covers everything from board meetings to international conferences — including venue sourcing, registration, travel coordination, on-site management and post-event analysis.
 
Although traceability is more commonly used in food supply chains, in travel that translates to full transparency of bookings, travellers, costs, risk status and supplier chain so clients know exactly what they’re getting.

We integrate traveller safety, risk tracking, global alerts, 24/7 support and reporting mechanisms to ensure the safety and whereabouts of your business travellers are always covered.

Yes we offer consultation and support to help clients design, implement and monitor travel policies, to control costs, improve efficiency and drive better traveller behaviour.

We provide detailed management reporting, spend scrutiny, vendor performance metrics, and traveller behaviour insights – enabling procurement, finance and operations teams to make informed decisions.
 
As an independent, agile TMC we’re able to respond quickly. The timeframe depends on the size and complexity of your programme, but we aim to be up and running with core travel services within weeks.
 

From small and medium-sized enterprises to large corporations, our client base spans a wide range of industry sectors including automotive,defence, film & entertainment, PR, manufacturing, financial services, fine art and education to name but a few. We don’t specify a minimum spend, but usually 20 employees or more who require travel and accommodation in the UK and abroad.

Yes – our VIP travel services cover private aircraft, bespoke ground transportation and specialist on-site support for high-profile travellers.

Our pricing is built around your specific requirements. After scoping your travel volumes, policy, service levels and technology needs, we propose a tailored service model – ensuring transparency and value for money.

Being independent allows us flexibility and personal attention – and through our network memberships we enjoy global buying power so we can negotiate competitive supplier rates.

We support online booking tools, mobile traveller apps, integrated expense/reporting solutions, and real-time data alerts, all designed to improve user experience and streamline processes.
 
For routine business travel, booking as early as possible is best to secure preferred rates. For large scale events or conferences, planning may start many months ahead to ensure venue availability and cost control.

Our 24/7 operations team is on hand to re-book flights, arrange alternate transport, adjust hotel reservations and communicate with travellers, minimising disruption and keeping your travellers moving.

Simply contact us via our website or phone (see our Contact Us page). We’ll schedule an initial discussion to understand your needs, scope your travel programme, present a proposal and then mobilise a dedicated account team.